NCL Long Term Conditions

General Overview

If you have certain long-term conditions (conditions which impact over a long period of time such as diabetes and heart diseases), you will be offered and encouraged to attend a Yearly Health Check to better care for your health. We will work with you to improve your health by considering what matters to you. We will consider your individual needs and preferences as well as best practice for your long-term condition. Our goals are that patients with long term conditions manage their health with confidence, reduce the risk of being admitted to hospital, and have a better quality of life.

If this is for you, we will contact you via text, phone call, or letter to organise your appointments. We will contact patients over the year so please do not worry if you do not hear from us right away.

What to expect?

Watch the short film below to see an example of a patient’s journey through the key stages of the process and help you understand what to expect from your Yearly Health Check.

 With subtitles -

Without subtitles -


After your appointment we will attempt to reach out to collect feedback about your experience after you have completed your review. This could be over the telephone, via a text message or online. We will add the feedback form on this page soon. The survey questions look like this:

There are three questions. Please select a number between 0 – 4 that reflects how you feel.

  • 0 means you felt no effort was made.
  • 1 means you felt a little effort was made.
  • 2 means you felt some effort was made.
  • 3 means you felt a lot of effort was made.
  • 4 means you felt every effort was made.

Please try and answer all three questions. Each question has space to explain the number you have given. This is optional but will help us understand what is working well and what could be improved.

Once you have completed the questionnaire, please click the Submit button.

It is important to us to find out what patients think of the service so we will be grateful if you take the time to respond. The survey is anonymous and the answers will be used within the practice and the service providers (NCL) to develop and improve healthcare delivery.